Return & Refund Policy
We want you to be happy with your Shigri Kids Boutique purchase. Please review the conditions below before requesting a return or exchange.
Return or Exchange Request
Please contact us within 7 days of delivery. The item must be unused, unworn, unwashed and returned with its original tags, packaging and proof of purchase.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect article, contact us within 48 hours of delivery and share clear photos or a short video of the item and parcel. After verification, we will arrange an appropriate replacement, exchange or refund.
Size Exchanges
Size exchanges are subject to stock availability. The article must meet all return conditions. Any courier charges for a size exchange may be paid by the customer unless the incorrect size was sent by us.
Items Not Eligible
- Items that have been worn, washed, altered, damaged or used
- Items without original tags or packaging
- Accessories or hygiene-sensitive items once opened
- Customized or personalized products
- Sale or clearance items, except where the item is defective or incorrect
Refunds
Approved refunds are processed after the returned item has been received and inspected. Refund timing depends on the original payment method and payment provider. Original shipping charges are non-refundable unless the order was incorrect or defective due to our error.
Return Shipping
Customers are responsible for securely packing and returning eligible items. Return shipping charges are paid by the customer unless we delivered a damaged, defective or incorrect item.
Contact Us
To request a return or exchange, contact us on WhatsApp at 0323 8255910 or email hello@shigrikids.com with your order number and issue details.
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